ShanSight / Product Care
Care begins with the confirmed finish.
Each ShanSight piece should be cared for according to its actual material, finish, construction, and supplier instructions.
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01 / At delivery
Keep the product record with the piece.
Before an order is finalized, ShanSight confirms the care and installation information available for that specific model. Keep those instructions with the product after delivery.
InspectCheck the packaging and product condition at handover. Photograph any visible issue before disposing of the packaging.
InstallFollow the confirmed supplier instructions. Whether assembly or installation support is available depends on the product and order terms.
PlaceConfirm the intended room, access route, floor protection, and environmental requirements for the actual piece before placement.
MaintainUse only the cleaning and maintenance method confirmed for the product's actual finish. Do not apply an unverified treatment.
02 / Need product-specific guidance?
Send the model and the question.
Include the product name or SKU, the finish if known, and a photograph or description of the issue. For Contemporary Luxury pieces, care guidance is confirmed according to the actual surface, finish, and construction of each model. ShanSight will review the available supplier information before advising on the next step.